REFUND AND RETURNS POLICY
Thank you for choosing Fashion Trend Clothing LLC (hereinafter referred to as “we”, “us” or “the Company”). We want you to be satisfied with your purchase. If you are not completely satisfied with your order, we offer the following refund policy:
Refund Application
- Refund Period: You can request a refund within 30 days of receiving the item.
- How to Apply: Please contact us through the customer service email jahmarbiggs@fashiontrendclothing.com and provide your order number and the reason for the refund.
Refund Conditions - Product Condition: The returned item must be unused and in its original packaging. All tags and accessories must be intact.
- Special Items: Certain items such as personalized or customized items, lingerie and swimwear are not accepted for return unless there is a defect or error.
Return Steps - Get Authorization: After requesting a refund, we will provide you with the return authorization information.
- Packing Items: Please package the item properly and attach the return authorization information.
- Return the item: Return the item to the address we provide, and the return shipping fee is borne by the customer unless the item is defective.
Refund Processing - Refund Time: Once we receive the returned item, the refund will be processed within 5-7 business days.
- Refund Method: The refund will be refunded through the original payment method. Please note that your bank or payment platform may take additional time to process the payment.
Notes
We reserve the right to modify our refund policy, and any changes will be posted on the website. To ensure that you get the latest information, please check our refund terms regularly.
Contact Us
If you have any questions about our refund terms or need further assistance, please contact us through the following methods:
● Customer Service Email: jahmarbiggs@fashiontrendclothing.com
● Customer Service Phone: 4193085798
Thank you for choosing Fashion Trend Clothing LLC, we look forward to continuing to serve you!